Workshop on ITIL Foundation Version 5
2 DAYS
INSTRUCTOR LED WORKSHOP
“OUR COURSES CAN BE SPECIALLY TAILORED TO ADDRESS YOUR REQUIREMENT – TELECONTRAN”
COURSE OBJECTIVES
In today’s rapidly evolving digital economy, organizations must effectively manage digital products and technology-enabled services to deliver exceptional customer value, improve operational efficiency, and achieve sustainable business growth. ITIL® Foundation Version 5 provides a comprehensive framework for Digital Product and Service Management (DPSM), enabling organizations to optimize service delivery through effective governance, value-driven practices, continual improvement, and the integration of AI, automation, and other emerging digital technologies.
This Workshop on ITIL Foundation Version 5 injects a comprehensive understanding of the ITIL Foundation Version 5 framework, covering the Four Dimensions of Product and Service Management, the ITIL Value System, Product and Service Lifecycle, Guiding Principles, and Continual Improvement. The workshop also serves as an excellent foundation for those planning to pursue the ITIL Foundation Version 5 certification.
After successful completion of this 2-day workshop participants will be able to
- Get a solid understanding of the concepts, terms and terminology of ITIL Foundation 5
- Understand the principles of modern Digital Product and Service Management
- Learn the best practices and how to implement them to streamline processes for continuous improvement
- Learn fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
- Sketch the role of governance, continual improvement, AI and automation in modern service management.
- Have an in-depth preparation for ITIL® 5 Foundation certification
COURSE CURRICULUM
This course is aimed to anyone seeking ITIL Foundation version 5 certification and all ICT professionals, ICT project managers, ICT managers, ICT project or team members, coordinators, network operators, business process analysts, ICT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers and other ICT-related positions can attend in this workshop.
Introduction to ITIL Foundation Version 5
- ITIL Publication
- Difference with ITIL Foundation v4
- Benefits of ITIL
- Business Value of ITIL
ITIL Core Concepts
- Products and Services
- Value and Value Co-Creation
- Stakeholders
- Service Relationships and Offerings
- Customer Experience
- Digital Products vs Digital Services
ITIL Four Dimensions of Products and Service Management
- Internal and External Factors
- Organizations and people
- Value streams and processes
- Information and technology
- Partners and suppliers
- Balancing the Four Dimensions for Service Success
Service Value and Relationships
- Service Economy
- Digital Services and Digital Products
- Roles and Types of Service Relationships
- Service Level Agreements (SLA)
- Service Performance and Measurement
ITIL Product and Service Lifecycle
- Service Strategy
- Product and Service Lifecycle Model
- Planning, Design, Build, Deliver, Support and Improvement
- Service Design and Service Transition
- Service Relationships
- Integrating AI and Automation into Service Management
ITIL Value System
- Components of Value System
- Guiding Principles
- ITIL Governance
- Organizational Capabilities
- Value Streams and Value Creation
- Management Practices
- Continual Improvement in ITIL
- Organizational Maturity and Service Excellence
ITIL in Modern Digital Enterprises
- ITIL for Cloud Services
- ITIL and Agile
- ITIL and DevOps
- ITIL and PRINCE2
- ITIL for Managed Service Providers (MSPs)
Case Study: Applying ITIL Concepts on a Telecom Company
ITIL Foundation Version 5 Exam Preparation
ITIL® Foundation Version 5 exam vouchers may be arranged upon request, with the examination conducted post-workshop for an additional fee.
TRAINING/WORKSHOP | DURATION | TRAINING DATE | LOCATION |
Workshop on ITIL Foundation Version 5 | 2 Days |
OUR HAPPY CLIENTS
WHAT OUR CLIENTS SAY ABOUT TELECONTRAN !!
The training was very good, informative and I gained a lot of knowledge on Linux.
The whole course content on BIG DATA Analytics and how the course was outlined and the way it was presented, all in all it was awesome.
The trainer and the hands-on sessions were fantastic and this workshop helped me to learn about PowerBI and Cyber Security.
This course covered most of the basis of Data Centre infrastructure, specially deigning and maintaining the data centre.
The training was beneficial as the information shared throughout were new and we hope to use all of this information as a guidance for us to develop the necessary regulatory approach for future deployment of data centre in our country.
